Welcome
Welcome to All Business Phone Line from LUS Fiber! This guide is intended to get you up-and-running with the basic features associated with the online web portal. For more in-depth information, please see:
- ExecCONNECT User's Guide
- ExecCONNECT Administrator's Guide
As always, you can contact our local customer service team at (337) 99-FIBER (993-4237) and we will be happy to assist you. ExecCONNECT is the web portal used to manage the features on your new phone system. With ExecCONNECT, you can:
- View missed calls
- Listen to voicemail messages
- Manage your contacts
- Set up rules to route your calls
- And more
To get started, go to the login page at:
https://www.google.com/search?q=http://voicemail.lusfiber.net
Use your 10 digit phone number as your user name and 1235 as the default password. Once you log in, see page 8 to create a new password.
Please note that this Guide is representative and may vary from your individual ExecCONNECT screen.
Getting Orientated
Once you are logged in, you will be on the main ExecCONNECT dashboard:
- Dashboard – View most common functions
- Messages and Calls – Access call history
- Contacts – Store and retrieve contact information
- Call Manager – Manage your incoming calls
- Apps – Add any available applications to your service
- Settings – Change your call settings
Dashboard
ExecCONNECT Dashboard is the main screen for the portal. On it, you can view things such as recent calls, messages, contacts, and customized settings.
Messages and Calls
The Messages and Calls tab displays all of your recent call activity. Here you can retrieve voicemail and view calls based on whether they were missed, answered, dialed, or deleted.
Click on one of the sub-tabs to get more detail. Click the 'Play' arrow button to listen to a voicemail message. Note that you can listen to your messages in any order. The window (seen to the right above) will open you will have the option to save or delete either on the player screen or main screen.
Click the 'New Voicemail' button at the bottom of the page to record and leave a voicemail as a memo (note your computer requires a microphone).
Click the 🔽 at the end of the line to Reply, Mark as Heard (or) New, Forward as Email, or Forward as Voicemail.
From the Missed, Dialed, and Received sub-tabs you can click on the name and either call them, add them to your contacts, or jump to the caller's existing contact information.
Contacts
The Contacts tab enables you to manage all of your contact information. Within it, you can create new contacts (using recent call information like a missed call, or create a new one from scratch), create groups of contacts, or import/export your contacts.
The fastest way to add your contacts is to import them from your email program. If you're using Microsoft Outlook, here's how:
- Open Outlook and go to the 'File' tab - then 'Import and Export'
- A new window should appear
- Select Export to File - click Next
- Select Comma Separated Values (Windows) from the list - click Next
- Select Contacts from the folder tree - click Next
- Save exported file as 'Outlook Contacts' click Next (Be sure to save in a place you can remember like the Desktop or My Documents)
- Go back to the ExecCONNECT Contacts tab
- Click the Import button
- Click the Browse button to find the 'Outlook Contacts' file
- Click Import
Your contacts are now in ExecCONNECT!
Call Manager
The Call Manager tab is where you view or change the calling rules you have in place.
- Summary enables you to change the settings for when you receive a call and see additional options.
- Rules give you advanced options for handling incoming calls. You can choose which set of rules is active from the Summary tab.
- Weekly Schedule enables you to apply different rules at different times of day. Once you have set up your weekly schedule, you can use the Summary tab to choose which rules apply during the periods you have defined.
- Special Days enables you to set rules that are exceptions to your normal weekly schedule.
Apps
Apps allows you to access various applications to your phone service from your desktop. At this time, ExecCONNECT Assistant is the only application available for download, but there may be more in the future. Once you get more comfortable with ExecCONNECT, we recommend you download ExecCONNECT Assistant.
CommPortal Assistant (Recommended)
CommPortal Assistant offers instant access to your most frequently used features and settings. You can search and dial contacts right from your desktop, just like you would from your mobile phone. Notifications tell you when you have an incoming call or a new message. (XP/Vista/Windows 7/ Windows 8)
Settings
The Settings tab contains most of your personal and call handling preferences.
The Account sub-tab allows you to see your personal details, change your password/PIN, and configure the keys on your phone.
The Calls sub-tab enables you to change general phone, caller identification, and call forwarding preferences. Once you decide on your preferences, you should not need to use this tab frequently.
The Messages sub-tab allows you to make changes in voicemail forwarding number, mailbox access, and your voicemail greeting.
The Notifications sub-tab enables you to change which notifications you will receive from incoming calls and how you will receive them.
This sub-tab allows you to make changes in voicemail forwarding number, mailbox access, and your voicemail greeting.
LUS FIBER ALL BUSINESS CUSTOMER SERVICE & OFFICE
1875 W. PINHOOK ROAD
99-FIBER (993-4237) | LUSFIBER.COM/BUSINESS