Frequently Asked Questions
Call our local customer service team at 99-FIBER (993-4237) if you have questions at any point in this process. They are available to assist you 24/7.
Your email is already setup. If you don't know your email address and password, please call 99-FIBER (993-4237). From a personal computer, you simply need to login to the App Portal with your full user@lusfiber.net email address in the Username field and your Password.
No. Your LFT Fiber services (Video, Internet and Telephone) will be billed separately from your existing electric, water, and wastewater bill.
If you are experiencing technical issues with Closed Captioning, you can report it to the FCC. Click here for instructions from the FCC.
If you have concerns that your telephone records have been inappropriately handled, you can report it to the FCC. Click here for instructions from the FCC.
Please refer to the LFT Fiber Customer Backup Battery Policy which can be found at LFTfiber.com for instructions on how to monitor your LFT Fiber BBU.
Yes, you will be able to call Emergency 9-1-1 using LFT Fiber's telephone service.
Yes, your existing telephone will work with LFT Fiber and you can keep your same telephone number. LFT Fiber is also working to provide you with the flexibility to use advanced telephone products, such as an IP (Internet Protocol) telephone.
During an electric power failure, the telephone service delivered over the LFT Fiber system will rely on an LFT Fiber-installed battery adjacent to the Optical Network Terminal (ONT) attached to your home. Your telephone service will be available for limited emergency use from this battery. LFT Fiber provides a Backup Battery Unit (BBU) that is designed to provide temporary power, up to 8 hours or more, for your voice and other services when electrical power in your home or business is lost. However, an option for a 24-hour backup battery for voice services is also available upon request.
You’ll get a robust lineup of local, regional, and national channels. Plus, you can personalize your service with premium add-ons like Max, Starz, Sports, and international packages. Explore our channel line up.
Yes. Our local techs can install and set up connecTV on up to five TVs for a one-time fee of We’ll make sure everything’s working before we leave.
We run a fiber-optic line directly to your home, where it connects to a small device called an Optical Network Terminal (ONT). The ONT links to your in-home equipment—like your router—using Ethernet or compatible wiring to deliver internet, TV, and phone services. No rewiring required. Professional installation is available for a one-time fee of $50.
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Yes! connecTV allows you to stream on up to three devices at the same time—at no extra cost.
No bulky cable box required. You’ll use the connecTV Set-Top Box, which connects to your TV and gives you access to live TV, premium channels, and third-party streaming apps in one place.
connecTV is LFT Fiber’s advanced TV service that delivers live, local, and premium channels over our 100% fiber-optic network. It combines traditional TV with access to popular streaming apps, all through a single, easy-to-use platform.
It’s all in the infrastructure. LFT Fiber offers a 100% fiber optic connection to every home and business in the city, while companies using partial fiber systems still rely on copper wire to deliver signals over extended distances, leading to poor signal quality. Only a FTTH network can carry high bandwidth signals over long distances using light, which has no interference issues and will deliver superior products.
Fiber-To-The-Home (FTTH) technology is the delivery of information through pulses of light over a fiber optic network directly to the end-user. No other technology can match the extreme amount of information delivered by a 100% fiber optic system. LFT Fiber is the first community-owned 100% fiber optic network in Louisiana, and the only 100% fiber optic network in Lafayette.