Everyday Price Internet Services
LFT Fiber offers Everyday Price (EDP) internet services, meaning the advertised price is not a promotional rate and remains consistent unless modified by LFT Fiber. There are no long-term contracts or data caps. The EDP packages include symmetrical speeds of 500 Mbps or 1 Gbps. Customers may upgrade or downgrade their package at any time. Customers may terminate service at any time by contacting LFT Fiber. LFT Fiber may terminate service 30 days after the due date if unpaid. No early termination fees apply. Changes to standard pricing will be communicated to customers in advance. The advertised price excludes taxes, fees, and optional services such as Wi-Fi service or professional installation. Accepted payment methods include credit/debit cards, checks, money orders, and wire transfers. Bills are due 30 days from the invoice date. A 5% late fee applies after a 5-day grace period. Non-payment may lead to service suspension. It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
Self-Installation
Customers may be eligible for self-installation at no additional cost if their location qualifies. This includes setup of a wireless router(s) and/or ConnecTV set-top box(es). Customers are responsible for correctly setting up the provided equipment. LFT Fiber is not liable for any issues arising from improper setup. If a self-install attempt is unsuccessful, professional installation may be required, subject to a one-time installation fee. LFT Fiber determines address eligibility for self-installation. It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
Professional Installation
If self-installation is unavailable or unsuccessful, professional installation will be required. This includes setup of the wireless router and ConnecTV set-top box and basic configuration for up to five (5) connected devices. A one-time installation fee applies. LFT Fiber schedules installation appointments based on availability and requires the customer to be present. Installation includes setup, testing, and verification of connectivity. Additional wiring or in-home modifications are not included. It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
Wi-Fi Service
Customers may lease a router from LFT Fiber for an additional monthly fee. The optional Wi-Fi service includes professional setup, troubleshooting assistance, and equipment replacement if needed. Setup assistance for up to five (5) connected devices is included. 24/7/365 local phone support is available for Wi-Fi-related concerns. Customers using their own equipment are responsible for compatibility and are not eligible for technical support. Wi-Fi extenders are available for an additional monthly fee. All LFT Fiber-provided equipment remains LFT Fiber property and must be returned upon service termination. Customers are responsible for damage beyond normal wear and tear. It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
"Connection Essentials" Internet Plan
The "Connection Essentials" Internet Plan offers affordable, high-quality internet service to qualifying residential customers within the LFT Fiber service area. The following terms and conditions apply:
Eligibility
The "Connection Essentials" plan is available to residential customers who participate in eligible government assistance programs, such as SNAP, WIC, certain Public Housing programs, National School Lunch Program, Pell Grant recipients, Veterans Pension, Tribal programs, Supplemental Security Income (SSI) and has school-age children. Customers must provide proof of eligibility at the time of sign-up and verify eligibility on an annual basis. Additionally, LFT Fiber reserves the right to request proof of eligibility at any time while a customer is receiving this plan. Customers who no longer meet the eligibility criteria or fail to provide requested proof will be required to select a different LFT Fiber plan to continue service. To be eligible, applicants must not have an active LFT Fiber account and must not have had service within the past 90 days.
Package Details
The "Connection Essentials" plan provides internet speeds 60 Mbps download and 100 Mbps upload for $25 per month, with unlimited data usage and no overage fees. Customer premise equipment is included at no additional cost. A one-time installation fee of $49 will be charged at the time of service activation.
Pricing and Billing
The monthly price of $25 does not include applicable taxes, surcharges, or other fees, which may vary and are subject to change. If services are added, changed, or canceled mid-billing cycle, prorated charges may appear on the customer’s bill. After any promotional period, regular rates apply as published on the LFT Fiber website. Customers must pay bills on time to maintain service, as late payments may result in suspension or disconnection.
Data Usage
The "Connection Essentials" plan includes unlimited data with no overage fees. However, internet speeds and performance may vary based on network traffic, customer equipment, and other factors beyond LFT Fiber’s control.
Policies and Restrictions
LFT Fiber reserves the right to modify pricing, packages, and terms as needed, with advance notice provided to customers. Internet speeds and uninterrupted or error-free service cannot be guaranteed, as performance may vary due to location, equipment, and network conditions. Customers may cancel their service at any time, but any rented or provided equipment must be returned to avoid additional charges.
Support and Additional Information
To qualify for the "Connection Essentials" plan, customers must call and speak with a customer service representative at 337-484-1297 or visit one of our service centers.
It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
LFT Fiber “Protection Plan”
LFT Fiber offers an Inside Wire Maintenance Plan to LFT Fiber residential customers, known as our Protection Plan. Under this plan, an LFT Fiber representative will identify and repair wiring issues as they relate to your video, Internet or phone services provided by LFT Fiber. If it is determined that LFT Fiber cannot troubleshoot a problem you are experiencing via phone and a visit to your home is needed, in many instances, your Inside Wire Maintenance Plan subscription may cover the cost to repair your connection.
The following Terms and Conditions apply to your Protection Plan agreement. LFT Fiber will make reasonable efforts to repair your internal wiring that is covered by this plan. Such wiring includes: LFT Fiber offers an Inside Wire Maintenance Plan to LFT Fiber residential customers, known as our Protection Plan. Under this plan, an LFT Fiber representative will identify and repair wiring issues as they relate to your video, Internet or phone services provided by LFT Fiber. If it is determined that LFT Fiber cannot troubleshoot a problem you are experiencing via phone and a visit to your home is needed, in many instances, your Inside Wire Maintenance Plan subscription may cover the cost to repair your connection.
a. Inside telephone wiring that runs from the LFT Fiber box on the outside of your home to the telephone wall outlets/telephone demarcation point(s) in your home. All other telephone wiring not falling within the above description is not covered.
b. Video service wiring, running from the LFT Fiber box outside of your home to coax wall outlet(s)/video demarcation point(s) inside your home. All other video wiring not falling within the above description is not covered.
c. Internet wiring from the LFT Fiber box on the outside of your home to the internet wall outlet/internet demarcation point in your home. All other internet wiring not falling within the above description is not covered.
If it is determined that access to wiring inside of walls is needed in order to make repairs such access must be provided by the residential customer to the LFT Fiber technician. LFT Fiber technicians will not punch or cut through walls to access wiring. Gaining access to wiring inside of walls must be paid by the customer and not LFT Fiber. If it is determined, while the technician is at your home, that access within the walls is necessary in order to do the repairs, the repair process will be halted and rescheduled after access has been created.
The following is a list of items not covered by the LFT Fiber Protection Plan:
a. Any issues or conditions that existed before installation of LFT Fiber at the premises.
b. Phone wiring from the phone jack to the telephone.
c. Existing jacks for internet, video or phone that are not considered up to industry standards (to be determined at the sole discretion of the LFT Fiber technician.)
d. Customer-owned equipment, including, but not limited to: VCR’s, DVD players, televisions, telephones, answering machines, non-LFT Fiber set-top boxes, sling boxes, modems, computers, computer monitors, routers, etc.
e. Any wiring for phone, internet and video that is beyond any of the service demarcation point(s) and located outside of your home, and not covered elsewhere in this Maintenance Plan.
f. Any wiring that LFT Fiber deems inaccessible.
g. Wiring between apartment buildings or other multiple tenant dwellings.
h. Outlets not associated with the provision of LFT Fiber services
i. Outlets utilized to provide electricity to any device
j. Damages incurred as the result of a natural disaster, fire, negligence, storm, and person or animal-inflicted damage.
k. Any type of installations or changes that are considered part of the initial installation set–up and/or an upgrade in services.
If an LFT Fiber service call is set up and the LFT Fiber Technician finds that your issues are not covered by your Protection Plan subscription, you will be billed at the regular hourly rate for repairs, with a minimum of one hour billed. LFT Fiber may, at any time, decide to discontinue offering this plan to customers with a 30-day written notice to those who subscribe to the plan.
LFT Fiber shall not be liable for any injuries to persons or property arising out of installations, maintenance or repairs performed in connection with any product or service offered under this Plan, nor shall LFT Fiber be liable for any other damages including, but not limited to, indirect, incidental, special or consequential damages, arising from the customer's use or inability to use such inside telephone wire, cable wire, internet wire, telephone jacks or cable outlets. In the event that LFT Fiber diagnoses a problem that is not covered by this Plan, and the customer requests further work be performed by LFT Fiber to correct said problem, and LFT Fiber agrees to perform said further work, then LFT Fiber will bill and customer shall pay the then-effective LFT Fiber rate for such further service work. LFT FIBER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES RELATED TO ANY AND ALL PRODUCTS AND SERVICES PROVIDED PURSUANT TO THIS PLAN. THIS DISCLAIMER EXPRESSLY INCLUDES, BUT IS NOT LIMITED TO, DISCLAIMER OF ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LFT FIBER'S LIABILITY UNDER THIS PLAN IS LIMITED TO THE AMOUNT PAID UNDER THIS PLAN.
If you are not the owner of the property where LFT Fiber will perform these services, you hereby warrant and represent that you have obtained all necessary permissions from the owner of the building and you will indemnify LFT Fiber from any liability arising from a breach of the representation and warranty.
Last modified 2018-10-30
LFT Fiber Telephone Terms of Service
Effective Date: June 1, 2025
1. Contract & Termination
Service is month-to-month. You may cancel with 24+ hours-notice by phone or written letter. No early termination fees apply.
2. Charges & Billing
Billing occurs monthly and is charged 30 days in advance. Service may be disconnected for non-use, late payments, or violations of service terms. Additional fees may apply for late payments, chargebacks, or returned checks.
3. Equipment
LFT Fiber-provided phone equipment remains the property of LFT Fiber. Customers are responsible for the cost of any lost, damaged, or unreturned equipment. Do not relocate or tamper with equipment.
4. Power & Outages
Service requires electrical power to operate. A backup battery may provide up to 8 hours of standby time or 4 hours of talk time. An extended backup battery option is available for purchase and installation upon request. Please note that service, including 911, may be unavailable during extended power outages or network failures.
5. Emergency Services (911/E911)
911 access depends on registered address. Moving equipment without updating LFT Fiber may cause emergency misrouting. 911 may not work during power or service outages.
6. Service Availability
LFT Fiber aims to install promptly but isn’t liable for delays. Service depends on facility availability.
7. Special Construction
Custom builds may be done at your cost and upon request. LFT Fiber will provide estimates within 10 business days.
8. Advance Payments & Deposits
May be required before service for custom builds or if you possess a below-average credit rating.
9. Number Portability
You can keep your number if the previous provider's balance is paid.
10. Regulatory Fees & Taxes
All applicable local, state, and federal taxes, fees (e.g., 911, Federal USF, State USF, Federal Excise, State Sales, Lata Access, Regulatory Cost Recovery, Tax for the Deaf), and government assessments apply and are listed on your bill.
11. Collection
Delinquent accounts may be sent to collections. You’ll owe related legal and agency costs.
12. Notices
We may notify you by email, mail, or phone. You can notify us in writing at:
LFT FIBER, P.O. Box 61490, Lafayette, LA 70596.
*It is understood that the customer has reviewed the above Telephone Terms of Service and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement. All terms outlined above will be withdrawn at such point that the customer initiates termination of any or all services.
LFT Fiber ConnecTV Terms of Service
1. Agreement & Acceptance
By using the LFT Fiber app, you agree to these Terms of Use, forming a binding agreement with LFT Fiber. You must be 18+ or have parental approval to use the service and to provide your personal information to us.
3. Changes to Terms
LFT Fiber may update these Terms at any time. Changes are effective upon posting at (https://www.lftfiber.com/terms-conditions). Continued use means that you accept the new terms.
4. Use Restrictions
LFT Fiber content is for private, personal, non-commercial use only. Reproduction, redistribution, or public performance may violate copyright law and is your responsibility.
5. Service & Access
Use of LFT Fiber includes access to software, content, and features. An active broadband connection is required. Performance may vary based on your in-home Wi-Fi setup and device(s).
6. Devices
Only approved devices may be used. Compatibility is not guaranteed. LFT Fiber isn’t responsible for device performance or support.
7. Changes & Packaging
LFT Fiber may change or remove pricing, services, features, devices, or requirements at any time. You agree to pay updated fees. No refunds or replacements are owed for changes, which may be due to legal or contractual limits.
8. Programming Restrictions
Blackouts and age restrictions may apply. Some content may be objectionable. LFT Fiber isn’t liable for content quality or classification.
9. Network DVR
Recording availability depends on your DVR plan and content provider restrictions.
10. Legal Compliance
You must comply with all applicable laws and may not misuse the service. Infringement or abuse may result in termination.
11. Privacy
LFT Fiber’s Privacy Policy is located at https://www.lftfiber.com/privacy-statement for details on data collection and use.
12. Account & Security
You are responsible for your login credentials and account activity. Report unauthorized access immediately. Sharing credentials is at your own risk.
13. Cookies & Access
LFT Fiber may use technology like cookies to help recognize authorized users and streamline login.
14. Service Suspension
LFT Fiber may suspend or hold your account for fraud, violations, or suspicious activity. Refunds or credits are not guaranteed.
15. Billing
All payments are non-refundable. Service is billed per the Subscriber Agreement. Missed payments may lead to disconnection and additional fees.
16. Termination
LFT Fiber may suspend or terminate your service without notice for certain violations or law enforcement requests. Access to recorded content will be lost upon termination.
17. Customer Support
LFT Fiber Support is offered at our discretion and may be limited or subject to fees.
18. Communications
By signing up, you agree to receive electronic notices and updates. Contact Customer Service to opt out of non-essential emails.
19. Intellectual Property
All software and content are owned by LFT Fiber. You may not reproduce or misuse them.
20. Infringement Reports
Report potential copyright violations as outlined in our Copyright Infringement/Repeat Infringer Policy located at https://www.lftfiber.com/resources/lft-fiber-copyright-infringement-repeat-infringer-policy.
21. Disclaimers
LFT Fiber provides services “as-is.” Use is at your own risk. We don’t guarantee content resolution, availability, or device compatibility.
22. Limitation of Liability
LFT Fiber and its affiliates are not liable for any indirect, incidental, special, or consequential damages, including lost profits, data, or costs of substitute services, even if advised of the possibility. Total liability will not exceed one month’s subscription fee. This limitation may not apply in some jurisdictions.
23. Notices
LFT Fiber may notify you by email, mail, or phone. You can notify us in writing at:
LFT Fiber, P.O. Box 61490, Lafayette, LA 70596.
*It is understood that the customer has reviewed the above Telephone Terms of Service and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement. All terms outlined above will be withdrawn at such point that the customer initiates termination of any or all services.
LFT Fiber “Refer-a-Friend”
The Refer-a-Friend discount offer is available to new and existing LFT Fiber business and residential customers. Referring and Referred customers will each receive 5 nonrefundable/non-transferable credits of $10 each over 5 consecutive LFT Fiber billing cycles, totaling $50. Bill credits are not redeemable for cash. Referred customers taking advantage of this offer must agree to a 12 month commitment with an early termination fee (ETF) of $100. Referred customers must sign up for service using the LFT Fiber customer service phone number (337-993-4237) or by visiting our Customer Service Centers located at 214 Jefferson Street, Lafayette, LA 70501. In order for both parties to be eligible for the discount, the Referred customer, at the time of sign up, must provide the Customer Service Representative with the name and account number of the Referring LFT Fiber customers. The Referring customer’s account must be in good standing in order to take advantage of the credit. Hard-disconnected customers for non-payment within the past 30 days are not eligible for this promotion. Customers who previously had a customer-initiated disconnect will be eligible. Hard disconnected customers won't be eligible until 30 days after they were disconnected and their account is paid in full. Also, they will pay an ETF equivalent to $100 pLFT the amount of credits they received if they get hard disconnected again within 12 months of taking advantage of the Refer-a-Friend program. The amount of bill credits may not exceed customer’s total monthly bill. Any balance exceeding customer’s monthly charge will be carried forward on that LFT Fiber customer’s bill until all credits are exhausted. Once a Referred customer has signed up and is installed, they may then refer other customers under this promotion. Allow 2 to 4 weeks after activation for credits to post to accounts. This offer does not apply to service upgrades. LFT Fiber employees and subcontractors, their family and those living within their immediate household, are not eligible to participate in the Refer-a-Friend program. Determination of program eligibility and qualifying referrals, as well as any expectations, are at the sole discretion of LFT Fiber. Cancellation of service voids all remaining credits associated with that referral. LFT Fiber reserves the right to verify and adjust credits at any time prior to the following posting and redemption. This offer may be combined with other promotional or discount offers from LFT Fiber. Accounts must be active and in good standing, as determined by LFT Fiber in its sole discretion, to receive credits. LFT Fiber reserves the sole right to modify, suspend, or cancel this referral program at any time without notice. Programming, pricing and terms are subject to LFT Fiber Residential and Business Subscriber Agreement. Other restrictions may apply.
Last modified 2020-03-24
Military Discount
The Military Discount offer is available to all active Military personnel, members of the National Guard and Reserves, Veterans and Retired service personnel other than those dishonorably discharged, and the Spouses of all eligible persons, whether they are new or existing LFT Fiber business or residential customers. Eligible customers will receive a one-time discount of $20 per service upon verification of eligibility up to a maximum discount of $60. “Service” is defined as Internet, connecTV or Fiber TV, and phone. Discounts are not redeemable for cash. Eligible customers taking advantage of this offer must agree to a minimum 12-month commitment with an early termination fee (ETF) of $100 or greater. Eligible customers must first sign up for service using the LFT Fiber customer service phone number (337-993-4237), by visiting our Customer Service Center located at 214 Jefferson Street, Lafayette, LA 70501, or already be a customer in good standing. Military Discount cannot be activated and applied to their account until the customer presents - in person - one of the following at an LFT Fiber Customer Service Center: Common Access Card (CAC), Uniformed Services ID Card, Veteran Identification Card/Veteran Health Identification Card (VIC/VHIC), State-issued ID or Driver’s License with Veteran designation, DD-214, or NGB-22. All forms of identification must be current and/or original documents or certified/official copies; no photocopies may be accepted. Customers disconnected for non-payment within the past 30 days are not eligible for this promotion. Customers who previously disconnected services will be eligible as long as that disconnect was not due to non-payment. Customers disconnected for non-payment won't be eligible until 30 days after past due balances are paid in full. Customers using this promotion are subject to a $100 ETF if services are disconnected due to non-payment within 12 months after the discount is applied. The amount of discount may not exceed customer’s total monthly bill. Any balance exceeding customer’s monthly charge will be carried forward on that LFT Fiber customer’s bill until all credits are exhausted. Determination of program eligibility is at the sole discretion of LFT Fiber. Cancellation of service voids all remaining credits associated with the discount. The Military Discount may not be combined with other promotional or discount offers from LFT Fiber, with two exceptions: the discount may be paired with a bundled promotion and the Refer-a-Friend promotion. The customer may add any additional services to their account in order to qualify for the offer. LFT Fiber reserves the right to modify, suspend, or cancel this discount at any time and without notice. Programming, pricing and terms are subject to LFT Fiber Residential and Business Subscriber Agreement. Other restrictions may apply.
Wi-Fi Bundle Credit
1. Promotional Offer The LFT Fiber “Wi-Fi Bundle Credit” promotion is available to new residential customers who subscribe to qualifying Internet services (500 Mbps or 1 Gbps) and add Wi-Fi Services at the time of purchase. Eligible participants will receive a $15 bill credit per month for 12consecutive months, and the standard $50 Professional Installation fee will be waived.2. Eligibility a. This offer is valid for new residential customers only. b. A new customer is defined as an individual who has not had active LFT Fiber service within six (6) months of the date of order.3. Credit Details a. The $15 monthly bill credit will apply for twelve (12) consecutive billing cycle. b. On the 13th billing cycle, the credit will automatically expire and standard rates will apply. c. Total promotional credit value is up to $180.d. The $50 Professional Installation fee will be waived in full.4. Terms of Service a. Customers must maintain qualifying Internet service (500 Mbps or 1 Gbps) and Wi-Fi Services throughout the 12-month promotional period to continue receiving credits. b. If service is canceled, downgraded, or disconnected before the promotional term ends, remaining credits will be forfeited. c. Monthly bill credits are non-refundable, non-transferable, and not redeemable for cash. d. Customers must remain in good standing, as determined by LFT Fiber, to qualify and retain promotional benefits. 5. General Conditions a. Offer is available for a limited time only and is subject to availability. b. This promotion may not be combined with other promotional offers unless explicitly stated. c. Programming, pricing, and terms are subject to change and governed by the LFT Fiber Residential Subscriber Agreement. d. LFT Fiber reserves the right to modify, suspend, or cancel this promotion at any time, with or without notice. e. Additional restrictions may apply.