Service Interruption

Update:

9-1-1 PHONE LINES RESTORED

Lafayette, LA – Lafayette Consolidated Government (LCG) and the Lafayette Parish Office of Homeland Security and Emergency Preparedness (OHSEP) have been notified by the 9-1-1 Communications District that 9-1-1 phone lines have been restored and are fully operational.

Residents may once again call 9-1-1 directly for emergencies.

We thank the public for their patience during the outage and remind everyone to use 9-1-1 responsibly for emergencies only.

Original Message:

Lafayette Consolidated Government (LCG) and the Lafayette Parish Office of Homeland Security and Emergency Preparedness (OHSEP) have received notice from the 9-1-1 Communications District that statewide 9-1-1 phone lines are currently down.

Residents are still able to send text messages to 9-1-1, which are being received.

For emergency phone calls, please dial 337-232-1400.

This outage is connected to a service disruption with one of our national partners, which is also affecting calls into our customer care center and tech support. Existing customers may also be experiencing issues placing or receiving calls.

We are actively working with our partners to resolve the issue. Updates will be provided as systems are restored and any critical information becomes available.

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